My Posts

Urine Milkshake Incident: Man’s Surprise in Delivery Mishap

By Albulena Murturi


8 December 2023

urine milkshake incident

©️ ABC4 Utah / YouTube

In a bizarre and stomach-churning incident in Utah, Caleb Woods found himself in an infuriating and surreal situation. He simply ordered fries and a milkshake from Chick-fil-A through the GrubHub app. Little did he know that his much-anticipated treat would turn into a revolting episode that left him both sick and fuming. The details of the urine milkshake incident will leave you in disgust.

Urine Milkshake Incident

The tale begins when Woods, eagerly awaiting his meal, decides to indulge in a fast-food delight via GrubHub. However, the joy of his anticipated feast turned into horror. He took a sip from what he believed was his milkshake and felt disgusted. Almost immediately, he realized that something was terribly wrong – the beverage he had just consumed was, in fact, warm urine.

For ABC4 Utah, Woods expresses his shock, saying, “When I started eating my meal upon delivery, I put a straw in my cup that was delivered and took a sip. I soon discovered that the cup delivered to me from the GrubHub driver was a warm cup of urine.”

urine milkshake incident
©️ ABC4 Utah / YouTube

Understandably outraged, Woods wasted no time and immediately called the GrubHub driver back to his house to confront him about the disturbing mix-up. Security camera footage captured the tense encounter. Woods, holding the offending styrofoam cup, calmly interrogated the driver about the shocking incident.

“Did you confuse the cups, cause, like, dude — it’s a half full of pee. Do you realize this is pee?” Woods asked the driver. He sheepishly explained that he had two styrofoam cups in the car. He might inadvertently swapped the milkshake for the urine-filled cup. The driver went on to reveal that he often clocked long hours without bathroom breaks. This is the reason he resorted to using styrofoam cups as makeshift toilets.

urine milkshake incident
©️ ABC4 Utah / YouTube

Balancing Convenience and Quality

Woods decided to seek redress from GrubHub, hoping for a full refund and an apology for the nightmarish experience. However, as if the situation couldn’t get any more surreal, the resolution offered by GrubHub left him frustrated. “I think it [the order] cost like 25 bucks. They refunded like $18, the actual cost of the food. They didn’t refund the delivery fee or the tip that I gave,” lamented Woods for ABC4 Utah.

In response to the incident, GrubHub issued a statement, stating, “We took immediate action with the driver and ended his contract with us. We’re following up with the customer to apologize and are coaching the representative who was previously in touch with the customer.”

The statement reflects the severity of the situation, with GrubHub acknowledging the need for swift action against the driver responsible for the shocking mix-up. The company also expressed a commitment to addressing the customer’s concerns. The promised to provide necessary coaching to its representatives involved in the resolution process.

urine milkshake incident
©️ Freepik

A Lesson About Overwork

This bizarre incident serves as a cautionary tale for both food delivery platforms and customers alike. It highlights the importance of maintaining rigorous standards in the delivery process. Moreover, it brings to light the potential risks associated with the gig economy. Drivers may face challenges like extended working hours without adequate breaks.

As consumers increasingly rely on food delivery services for the convenience they offer, incidents like these underscore the need for robust quality control measures to prevent such mishaps. While GrubHub has taken steps to address the immediate issue by terminating the contract with the driver, the aftermath leaves Caleb Woods with a lingering sense of dissatisfaction over the partial refund and the overlooked delivery fee and tip.

The unsettling blend of fast food and an unexpected bodily fluid serves as a stark reminder that, in the era of digital convenience, ensuring the integrity of the food delivery process is paramount for both customer satisfaction and the reputation of the platforms involved.

You might also want to read: What to Expect From Aromatherapy? Uses and Benefits

Albulena Murturi

An enthusiastic learner rediscovering the joy of writing.